Refund & Return Policy

At Zivo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

7-Day Easy Return

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.

• You received the wrong item.

• The product has a manufacturing defect.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.

• All original tags, packaging, and accessories must be included.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse or improper handling.

• Items returned after 7 days of delivery.

• Products that have been used, altered, or are missing original packaging.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed within 5–7 business days using the original payment method or as agreed with our support team.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we will gladly replace it at no additional cost.

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost. For other eligible returns, shipping charges may apply.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact our customer support team. We're always happy to assist you.